Frequently Asked Questions

ONLINE PURCHASING

- You may easily view our products and our new collections using our website.

- Once you have chosen the products you would like to purchase, you can go ahead
and select the length, width, metal preference, and quantity you desire.

- You can add the products to your cart and go through the ordering process when
you are ready to checkout.

- A receipt and a tracking number will be sent directly to your email and phone
number after you complete your purchase.

 

Click on the icon at the top right-hand corner, and click on “Create Account”. This will send you to our registration page where you can register by filling out your information. By registering, you will have the opportunity to receive all our latest updates and be the first to know about our new lines that are up coming. 

No, you don't have to create an account to make a purchase. You can checkout as a guest, but having an account will make your ordering process much faster and easier for future purchases.

You can reach out to us through our live chat and one of our experts will assist you, or you can subscribe by entering your email in the newsletter section on our website to be notified when new products are available in stock. 

All Monaco chains bought from our website will be delivered in an ultimate and luxurious original Monaco Chain™ box. They are very high quality and could be used as a great gift box. We have pictures of the Monaco Chain™ box available on our website and to be sold separately , make sure to check them out.

No, we don't offer gift cards. 

No, we do not have a retail store at the moment. 

PRODUCT INFORMATION

All Oro Monaco™ products are available to purchase on this website. We carry necklaces, bracelets, and the original Monaco Chain™ box that is included with any Monaco Chain™ purchase you make, but could also be purchased separately.

Yes, at OroMonaco.com we only sell 100% real certified 10K and 14K Gold. 

We are the official Monaco Chain™ partner and carry all the original and updated Monaco Chain™ products at all times with all the necessary guarantees. We ensure that our customers will receive all Monaco Chain™ products first hand without any middleman, and without a doubt of receiving any replica products. 

Yes, at Oro Monaco™ we are currently only focusing on selling the unique and high demanded Monaco Chain™ products, however, we will have an extended line of products and variety in the future. 

Yes, Monaco Chain™ products are extremely strong and durable. 

All chains sold at Oro Monaco™ are made out of either 10K or 14K 100% real gold. If you are not allergic to gold, then our chains should never cause any irritation to your skin. 

They are produced in Europe at the Monaco Chain™ factory. 

Yes, like any other gold metal does. Gold does get scratched over time depending on the wear and tear. You can have it polished every few years at any independent gold polisher. 

Monaco Chain is in a partnership with Swarovski and only uses Swarovski Cubic Zirconia stones on their chains. 

PAYMENT

We accept Paypal, and any major credit card. 

Yes, all submitted personal and payment information are secured and encrypted for your security. 

There will be no sales tax charged outside of New York state. If ordered from a New York state address, there will be a sales tax charged of 8.875% on top of the order. 

Oro Monaco™ does offer discounts on rare occasions. Make sure to sign up to our newsletter to be the first to know about all discounts or promotions. 

If you would like to purchase an item and pay-over-time, you can choose to checkout with Affirm which offers different payment plans. 

Just select Affirm at the checkout and simply follow the instructions. 

Unfortunately, you can’t return or exchange products that are purchased using Affirm. 

SHIPPING AND DELIVERY

Oro Monaco™ only uses expedited UPS for shipping orders. 

For now, Oro Monaco™ is only shipping within the United States including Puerto Rico.

After your payment is verified, it may take up to 24 hours to process and ship your order. Once your order has been processed, please allow about 1-3 business days for shipments to be delivered. 

At Oro Monaco™ we offer free express shipping for all domestic orders. 

You will receive updates and tracking information through emails and text messages once your order has been processed. This typically takes 1-3 days, not including weekends or holidays. 

If your order has not been dispatched yet, we will be able to modify your delivery address. All our orders get dispatched at 4:30pm EST, so please make sure to email us at support@oromonaco.com as soon as possible. Unfortunately, once your order has been dispatched, we cannot modify your delivery address. 

All products purchased together (same invoice number) will be delivered together in the same package. If you make multiple checkouts during the same day, you will have different invoice numbers, therefore, multiple deliveries. 

You will receive a free Monaco Chain™ box in each order holding up to two separate chains. If your order has more than two chains, you will receive multiple Monaco Chain™ boxes. 

Our carriers deliver Monday through Friday from 9:00am until 9:00pm. On some occasions, our carriers deliver on Saturdays as well. 

In case you change your mind, You can cancel your order as long as it has not been dispatched. After it has been dispatched to the UPS, we can not cancel your order. All our orders get dispatched at 4:30pm EST, so please make sure to email us at support@oromonaco.com to request the cancellation as soon as possible. If you were not able to cancel your order, you can always request to return your products within the first 10 days to get a full refund. 

Yes, all packages sent by Oro Monaco™ require an adult signature.

Yes, we do.

RETURNS AND EXCHANGES

Unfortunately, you can’t return or exchange products that are purchased using Affirm. 

Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a full refund, exchange, or Oro Monaco™ store credit for items returned within 10 days of delivery. In order to receive a full refund, you will have to return your products unused nor scratched in the original Monaco Chain™ box and packaging. The authenticity certificate card that came with your order is also required to be returned with your product in order for us to process your return.

*NOTE: Unfortunately, you can’t return or exchange products that are purchased using Affirm.  

The product needs to be returned unused nor scratched with the certification in the original Monaco Chain™ box within 10 days of receiving the product. 

To initiate a return or exchange, please email us at support@oromonaco.com or simply start a live chat with one of our experts on the website. 

Please allow 3-5 business days from the day we receive your return for our experts to examine the product. Once your product has been confirmed that it has not been worn or damaged, we will immediately process your refund/exchange. 

No, we will email you a pre-paid return label.

SIZE GUIDE

By visiting any product page you will find a chain length size guide that shows various lengths on a model. Each chain is offered in limited sizes based on popularity and style.

WARRANTY

  • Oro Monaco™ offers two different warranties:-
  1. 1 Year Limited Warranty: This warranty includes fixing any mechanical issue on the box clasp and any missing stones on our cubic zirconia products.
  2. 30 Day Limited Warranty: This warranty includes protection on all products against defects in materials and workmanship for a period of 30 days from the date of original purchase. During this warranty period, if a defect arises in the product, and you follow the instructions to return the product, Oro Monaco™ will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.

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  • Nothing shall obligate Oro Monaco™ to repair or replace materials resulting from excessive or abusive treatment of the merchandise.
  • Oro Monaco™ shall have no obligations to repair, replace, or refund until the defective product is examined by one of our experts.
  • When a refund or a store credit is given, the returned product becomes Oro Monaco’s property.
  • The warranties do not entitle you to replacements or refunds for lost or stolen items.
  • General wear and tear, misuse, accidental damage or scratches are not covered under the warranties.


*NOTE: Proof of purchase such as order number or store receipt is required to submit a warranty claim. The authenticity certificate card that came with your order is also required when you submit a warranty claim in order for us to validate your purchase. If you do not have the proof of purchase and the authenticity certificate card, we cannot offer any of the warranties. No exceptions can be made. 

Please contact us via live chat or email us at support@oromonaco.com

CONTACT US

You can reach out to us through live chat or email us at info@oromonaco.com