Política de reembolso
At OroMonaco.com, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or satisfaction, then standard in stock items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in its original condition meaning that all tags must still be attached to the item. We will not be able to process refunds for items that show any signs of wear or damage, or for orders that were purchased using a payment plan. In addition, we do not accept returns or exchanges on any altered items, such as sizing or polishing; essentially, any items that we do not usually keep in stock or that have to be custom made or ordered.
To refund an in stock item, you must first speak with a representative at OroMonaco.com to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with the original packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at OroMonaco.com (Contact Us). Please note that OroMonaco.com cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word 'jewelry' anywhere on the outside of the box.
Once the item is received by OroMonaco.com, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to five business days upon our receipt of the returned item for this process to take place.