Are all chains sold at OroMonaco.com 100% real gold?
-Yes, everything sold at our website is 100% real certified 10K and 14K Gold.
How fast is shipping?
-We use UPS 2nd day delivery. Keep in mind that someone has to be home to sign for the package, however, UPS will make 3 delivery attempts.
Do you ship worldwide?
-For now, Oro Monaco™ is only shipping within the United States, including Puerto Rico.
Which payment methods do you accept?
-We accept PayPal, and all major credit cards.
What is your return policy?
-Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a full refund, exchange, or a Oro Monaco™ store credit for items returned within 10 days of delivery. In order to receive a full refund, you will have to return your products unused nor scratched in the original Monaco Chain™ box and packaging. The authenticity certificate card that came with your order is also required to be returned with your product in order for us to process your return.
*NOTE: Unfortunately, you can’t return or exchange products that are purchased using Affirm or Shop Pay.
Is my payment secure?
-Yes, all submitted personal and payment information are secured and encrypted for your security.
Do you have a payment plan?
-Yes, you can either choose to checkout with Affirm or Shop Pay.
*NOTE: we do not issue refunds for items purchased with a payment plan.
Do you offer discounts?
-All prices on the website are at wholesale discounted prices already. We are the official Monaco Chain™ online partner, and therefore there is no extra retail markup.
Where is the Monaco Chain™ produced?
-They are produced in Europe at the Monaco Chain™ factory.
Does the Monaco Chain™ get scratched?
-Yes, like any other gold metal does. Gold does get scratched over time depending on the wear and tear. You can have it polished every few years at any independent gold polisher.