Are all chains sold at OroMonaco.com 100% real gold?
-Yes, everything sold on our website is 100% real certified 10K and 14K Gold.
How fast is shipping?
-We use UPS 2nd day delivery. Keep in mind that someone has to be home to sign for the package, however, UPS will make 3 delivery attempts.
Do you ship worldwide?
-For now, Oro Monaco™ is only shipping within the United States, including Puerto Rico.
Which payment methods do you accept?
-We accept PayPal, and all major credit cards.
What is your return policy?
-Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a full refund, exchange, or Oro Monaco™ store credit for items returned within 10 days of delivery. In order to receive a full refund, you will have to follow the requirements down below.
Return/ Exchange Requirements
Item must be unused, unworn, and not scratched.
Security tags must be attached to the product- (if tags are cut or detached, returns or exchanges will not be accepted)
Item must be accompanied by its original packaging including the certificate card
*NOTE: Unfortunately, you can’t return or exchange products that are purchased using Shop Pay Installments.
Is my payment secure?
-Yes, all submitted personal and payment information are secured and encrypted for your security.
Do you have a payment plan?
-Yes, you can checkout with Shop Pay Installments.
*NOTE: we do not issue refunds for items purchased with a payment plan.
Do you offer discounts?
-All prices on the website are at wholesale discounted prices already. We are the official Monaco Chain™ online partner, and therefore there is no extra retail markup.
Where is the Monaco Chain™ produced?
-They are produced in Europe at the Monaco Chain™ factory.
Does the Monaco Chain™ get scratched?
-Yes, like any other gold metal does. Gold does get scratched over time depending on the wear and tear. You can have it polished every few years at any independent gold polisher.
Very nice n great lock
Great Customer Service! The package came in a nice box, beautiful presentation, and the chain is super comfortable and great looking. A special thanks to Stella who answered all my questions.
Thank you so much for this review Daniel; we appreciate you being a customer. Customer service is one of our priorities.
Dear Alberto, thank you for your purchase. We are thrilled to hear that you are satisfied with your experience with Oro Monaco.
Love my new bracelet
We are thrilled to hear that you enjoyed your purchase! Knowing that our customers are satisfied brings joy to the Oro Monaco team. Thank you for your support and we hope to serve you again soon.
This is one of the most details bracelet I have ,I’m waiting for my other order, thank you
We appreciate your wonderful review. We're delighted to have you in the Oro Monaco family.