Thank you so much for the kind words—it truly means a lot! I'm so glad we were able to get you into the chain that felt like the right fit, and that your personalized bracelet came out just the way you wanted. The 26' Edge with the baguette clasp and ID bracelet sounds like a perfect combo!

I know how frustrating it can be dealing with companies that don’t deliver on their promises, so I’m really happy we could provide a smooth, positive experience for you. If you ever need anything else, feel free to reach out—I'm always happy to help.

Thanks again for choosing us and for your trust!

Warmly,
Stella
Oro Monaco

We're thrilled to hear you're very happy with your order. If you need anything else, just let us know! 😊

We’re so happy to hear that he loved it! What a perfect Father’s Day gift—thank you so much for choosing us!

Thank you so much for your kind words! We're glad to hear you’re loving the Cavo chain—its unique design and lightweight feel really do make it stand out.

We truly appreciate your support and are happy you're enjoying your piece!

Let us know if you ever need anything else.

We’re truly sorry to hear that you were disappointed with your purchase.

We always strive to be transparent and informative, and we include detailed information about how Monaco Chain measures their pieces throughout our website — both in writing and with clear illustrations. Monaco Chain measures width at the lock, and due to the handmade nature of each piece, slight variations of up to 0.5mm are completely normal.

We also note on every product page that there may be a ±5% difference in width, length, and weight. For example, an 8mm chain will typically have links that measure around 7.5mm wide, as shown in the product illustration.

That said, we completely understand your concerns. It’s our priority that you feel good about your purchase. I believe you’ve already reached out to our customer service team, and we’d be more than happy to offer you a full refund or exchange the item for a wider chain, if that’s your preference.

Lastly, please note that we are authorized resellers of Monaco Chain, and we do our absolute best to communicate all relevant sizing and measurement details clearly.

Thank you again for your feedback — we truly appreciate the opportunity to make things right.

Thank you so much! We’re thrilled to hear you’re happy with both the product and our customer service.

It means a lot to us — we appreciate your support and look forward to serving you again!

¡Qué alegría leer eso! 🖤

Nos encanta saber que estás totalmente fascinada con el conjunto. ¡Gracias por tu confianza y por elegirnos!

Si necesitas algo más, aquí estamos para ayudarte.

Thank you for the kind words! We’re so happy we could make your exchange quick and easy.

We’ll be ready when you’re back for that necklace — looking forward to helping you again soon!

We're so happy to hear that—you’re going to wear it well!
Thank you for your support, and enjoy your new piece!

Thank you for your feedback! We're glad you liked the piece. The design is intentionally made to be lightweight for everyday comfort, but we completely understand if you were expecting something heavier.

Thank you so much for your kind words! We're thrilled to hear that you love your new ring and appreciate your recommendation. Your satisfaction means the world to us, and we look forward to serving you again soon!

Thank you for your feedback! We're thrilled to hear you love your new piece. If you're considering a longer length for your next purchase, we'd be happy to assist you in selecting the perfect size to suit your style and comfort. Feel free to reach out with any questions or for recommendations!

Qué alegría saber que te encantaron las joyas! ✨ Nos emociona que hayas elegido nuestras piezas para sorprender a tu mamá en su día especial. Es un honor que confíes en nosotros para celebrar momentos tan significativos.

Thank you so much for your continued support! We're thrilled to hear that you're loving your latest purchase—it means the world to us. Your loyalty is truly appreciated, and we can't wait to welcome you back for your next one.

Thank you so much for your kind words! We're thrilled to hear that both you and your wife love the bracelet and that you had a great experience with our service. Your satisfaction means the world to us, and we look forward to serving you again soon!

Thank you so much for your kind words! We're thrilled to hear you love the piece.

Thank you! We're so glad you love the look—and at a great price too! We appreciate your support! 🙌💎

Thank you! We’re so glad you love the bracelet and that it’s both shiny and comfortable for you. Can’t wait to have you back for your next one – we truly appreciate your support! 🙌✨