Are all chains sold at OroMonaco.com 100% real gold?
-Yes, everything sold on our website is 100% real certified 10K and 14K Gold.
How fast is shipping?
-We use UPS 2nd day delivery. Keep in mind that someone has to be home to sign for the package, however, UPS will make 3 delivery attempts.
Do you ship worldwide?
-For now, Oro Monaco™ is only shipping within the United States, including Puerto Rico.
Which payment methods do you accept?
-We accept PayPal, and all major credit cards.
What is your return policy?
-Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a full refund, exchange, or Oro Monaco™ store credit for items returned within 10 days of delivery. In order to receive a full refund, you will have to follow the requirements down below.
Return/ Exchange Requirements
Item must be unused, unworn, and not scratched.
Security tags must be attached to the product- (if tags are cut or detached, returns or exchanges will not be accepted)
Item must be accompanied by its original packaging including the certificate card
*NOTE: Unfortunately, you can’t return or exchange products that are purchased using Shop Pay Installments.
Is my payment secure?
-Yes, all submitted personal and payment information are secured and encrypted for your security.
Do you have a payment plan?
-Yes, you can checkout with Shop Pay Installments.
*NOTE: we do not issue refunds for items purchased with a payment plan.
Do you offer discounts?
-All prices on the website are at wholesale discounted prices already. We are the official Monaco Chain™ online partner, and therefore there is no extra retail markup.
Where is the Monaco Chain™ produced?
-They are produced in Europe at the Monaco Chain™ factory.
Does the Monaco Chain™ get scratched?
-Yes, like any other gold metal does. Gold does get scratched over time depending on the wear and tear. You can have it polished every few years at any independent gold polisher.
The bracelet was too small through no fault of the company but they allowed me to exchange an 8inch for an 8 and a half and I love it. It's a beautiful piece. I will buy all my jewelry from them including the matching chain.
We greatly appreciate customers like you who provide us with valuable feedback to help us improve as a business. We hope to have the pleasure of serving you again soon.